SALES POLICY

Effective Date: February 20, 2025

At CLEANNCITE, we are committed to providing a transparent, reliable, and secure shopping experience. This Sales Policy outlines the terms and conditions regarding product purchases, pricing, payments, shipping, and order management. By placing an order with us, you agree to the terms stated below.

1. Product Availability

  • All products listed on www.cleanncite.com are subject to availability.
  • We make every effort to keep our inventory updated, but if an item becomes out of stock after purchase, we will notify you immediately and offer a refund or an alternative product.
  • We reserve the right to discontinue, modify, or replace products at any time without prior notice.

2. Pricing Policy

  • All product prices are displayed in USD and are subject to change without prior notice.
  • Prices do not include applicable taxes, shipping fees, or import duties (if applicable). These charges will be calculated at checkout.
  • In the event of a pricing error, we reserve the right to cancel or adjust an order before processing.

3. Payment Methods

We accept the following payment methods:
✅ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✅ Digital Wallets (PayPal, Apple Pay, Google Pay)
✅ Installment Payment Options (Klarna – for eligible orders)
✅ Gift Cards & Store Credit (CLEANNCITE-issued gift cards and store credits)

  • Payments must be made in full at the time of purchase.
  • Transactions are securely processed using SSL encryption, ensuring that your payment information is protected.
  • If a payment fails or is declined, your order will not be processed.

4. Order Confirmation & Processing

  • Once you place an order, you will receive an order confirmation email with your purchase details.
  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Once an order is shipped, you will receive a tracking number via email to monitor delivery progress.

5. Shipping & Delivery

  • We offer domestic and international shipping to select locations.
  • Shipping fees and estimated delivery times are displayed at checkout.
  • CLEANNCITE is not responsible for shipping delays caused by customs clearance, weather conditions, or courier issues.
  • Customers are responsible for providing an accurate shipping address. We are not liable for packages lost due to incorrect address details.

6. Order Modifications & Cancellations

  • Orders can only be modified or canceled within 12 hours of purchase.
  • Once an order has been processed or shipped, cancellations are no longer possible.
  • If you need assistance, contact us at info@cleanncite.com as soon as possible.

7. Returns, Exchanges & Refunds

  • We offer a 30-day return policy for eligible items.
  • Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • For full details, visit our Return & Exchange Policy.

8. Warranty & Product Quality Guarantee

  • All CLEANNCITE jackets come with a 6-month quality guarantee covering manufacturing defects.
  • This guarantee does not cover normal wear and tear, improper care, or accidental damage.
  • If you believe your product is defective, contact our support team with photos and proof of purchase for assistance.

9. Fraud Prevention & Security

  • To protect our customers and business, we may request additional verification for certain orders.
  • Any fraudulent activity or chargeback abuse will result in a permanent ban from shopping with us.
  • We comply with all data protection regulations to ensure your personal and payment information remains secure.

10. Contact Us

For any questions or concerns regarding our Sales Policy, please contact us:

📞 Hotline: (301) 270-8997
📍 Address: 1013 Hopewell Ave, Takoma Park, Maryland
📧 Email: info@cleanncite.com