TERMS & CONDITIONS

Effective Date: February 20, 2025

Welcome to CLEANNCITE! These Terms & Conditions govern your access to and use of our website www.cleanncite.com and services. By using our website, making a purchase, or engaging with our services, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. General Use & Acceptance of Terms

  • By accessing CLEANNCITE, you confirm that you are at least 18 years old or have permission from a legal guardian.
  • You agree to use our website and services lawfully and ethically, without engaging in fraudulent or illegal activities.
  • We reserve the right to modify or update these terms at any time. Continued use of our website constitutes acceptance of any changes.

2. Product Information & Availability

  • We strive to provide accurate product descriptions, images, and specifications, but minor variations may occur.
  • All products are subject to availability. If an item is out of stock after purchase, we will notify you and offer an alternative or refund.
  • CLEANNCITE reserves the right to modify, discontinue, or replace any product at any time without prior notice.

3. Pricing & Payments

  • Prices displayed on our website are in USD and may be subject to taxes, shipping fees, or import duties where applicable.
  • We accept payments via credit/debit cards, PayPal, Apple Pay, Google Pay, and Klarna.
  • All payments must be made at the time of purchase. We are not responsible for declined transactions due to insufficient funds or other issues.
  • CLEANNCITE reserves the right to refuse or cancel any order in cases of incorrect pricing, suspected fraud, or unauthorized transactions.

4. Order Processing & Shipping

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Estimated delivery times vary based on location and courier services.
  • We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen events.
  • Customers are responsible for providing accurate shipping addresses. We are not liable for orders lost due to incorrect details.

5. Returns, Exchanges & Refunds

  • Customers may return or exchange eligible items within 30 days of purchase.
  • Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Refunds will be issued to the original payment method within 7-10 business days after receiving the returned item.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • See our Return & Exchange Policy for full details.

6. Intellectual Property Rights

  • All content on CLEANNCITE, including logos, product images, text, and designs, is the exclusive property of CLEANNCITE and is protected by copyright laws.
  • You may not copy, distribute, or reproduce any content without prior written permission from CLEANNCITE.

7. User Accounts & Security

  • Customers may create accounts for faster checkout and order tracking.
  • You are responsible for maintaining the security of your account and password.
  • CLEANNCITE is not liable for unauthorized account access due to negligence.

8. Limitation of Liability

  • CLEANNCITE is not responsible for any direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services.
  • We do not guarantee that our website will be error-free, uninterrupted, or free from viruses or malware.

9. Privacy Policy

  • We value your privacy and protect your personal data according to our Privacy Policy.
  • By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

10. Termination of Use

  • We reserve the right to suspend or terminate your access to our website if you violate these Terms & Conditions.
  • Unauthorized use, fraud, or abusive behavior will result in immediate termination.

11. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of Maryland, United States.
  • Any disputes arising from these terms shall be settled through negotiation first, and if unresolved, shall be handled in a Maryland court.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

📞 Hotline: (301) 270-8997
📍 Address: 1013 Hopewell Ave, Takoma Park, Maryland
📧 Email: info@cleanncite.com